Shoppers FAQs

What is MishiPay?

MishiPay is the new way to shop in-store. With MishiPay, you can use your own mobile phone to scan the barcodes on products, view enriched item and promotion information in real-time, and then pay with the tap of a button using a variety of convenient digital payment methods – all from the comfort of your own device.

Do I have to download an app?

No! We make our technology available as a webapp so shoppers can use MishiPay without having to download our native applications.

Where can I use MishiPay?

Download the MishiPay app from your App Store to view the stores in which you can use MishiPay.

Unable to login?

If you are unable to log in, you can either continue as a guest user instead or reset your password by tapping on “Forgot Password.”

How do I scan products?

Simply open MishiPay and hold your chosen item’s barcode in the scanner crosshairs. The product will automatically be scanned.

Item not scanning?

1. If you are unable to scan the item, please ensure you place the product barcode clearly within the white frame. The barcode should be scanned automatically.
2. If that doesn’t work, try a similar item with a different barcode. The barcode on your item may be damaged.
3. If the issue persists, reach out to us ( Account–> Contact us) with a screenshot of the error message (if any) along with a picture of the item barcode.

Item pricing Issues?

If you come across a scenario where the price displayed in-store is different from the price in the app, please get in touch with a member of store staff. They will be able to help you.

Promotion not applied?

If there is an ongoing promotion that does not apply to you inside the MishiPay app, please try the following steps:

1. Connect with a member of store staff and ask for clarification about the promotion.
2. If the issue persists, please reach out to us ( Account–> Contact us) with the promotion details and, if applicable, we will issue you a refund of the differences.

Which payment methods can I use?

We offer a wide range of payment methods that are customized for each retailer and market in which we launch. This list includes credit and debit cards, Apple Pay, Google Pay, and also a wide range of digital wallets like Mobile Pay, Swish, Twint, and Vipps.

You have been charged twice by mistake?

1. If you made a payment on the MishiPay app and another payment was made at the till as well, please get in touch with store staff to get the extra amount paid at the till refunded.
2. If you made payments on the MishiPay app only and somehow you have been charged twice, please reach out to us ( Access your Account on the app –> Contact us) with your order information and transaction screenshots. We will resolve your double payment as soon as possible.

Can I use the store’s loyalty cards with MishiPay?

If the store’s loyalty card is compatible with MishiPay, you would be prompted to scan or enter the card number prior to scanning your items. If you are a registered user with MishiPay, your loyalty card information will be stored within our app and you will not have to input your loyalty card information again.

Where to find your transactions?

Past purchases are stored for registered users only. Past purchases are not stored when using Guest Checkout.

1. Access either the MishiPay iOS/Android app or the web version.
2. Navigate to your account area by tapping on the account icon on the bottom right corner of your screen.
3. Access “ My Purchases” where you can find a list of past purchases made by you.

How do I return an Item?

1. If you want to return the item(s) that you bought via MishiPay, please return it to the store you bought it from. Ensure that the packaging of the product is not damaged and the product is unused.
2. The store reserves the right to make the final decision to accept the return of the product according to their policies. If the item qualifies for a return, the store will issue you a refund in the mode of payment according to their policies.

Note: MishiPay does not have any authority in deciding if the product can be returned or not. The store reserves the final right to decide on returns.

Can I use MishiPay on multiple devices?

We do not restrict users from accessing MishiPay on a single device. You can access your MishiPay account by logging in using the same credentials on a different device.

You are asking for my e-mail address - what are you using that for?

We use your e-mail address to send you your receipt. We would, of course, love to send you discounts every time we launch new stores and services in your area. Simply tick the MishiPay box to agree to receive updates from us after you complete your purchase and we’ll keep you informed. There is an unsubscribe link at the bottom of every e-mail we send out so you can easily turn this feature off. The retailer you are shopping with today would also love to keep in touch. If you tick that box after you complete your purchase, we’ll share your address with only them. You can stop receiving these e-mails at any time by following the unsubscribe link.

Is my personal data secure?

At MishiPay, we take the security of your personal data very seriously. We only collect data from you that is essential for us to complete your transaction at the retailer’s store. Data that we do collect – such as your e-mail address – is encrypted before being transmitted and stored securely on our systems. Payment data – such as your credit card numbers – is encrypted and passed directly from your device to our PCI Level 1 payment service providers. No payment data passes through any of our systems, nor are they accessible by any of the team here at MishiPay. Sensitive information such as your card verification number (CVV) is never stored and needs to be re-entered when you make payment with a saved card, as an additional security check.

Is my transaction secure?

We utilize PCI-compliant methods of payment that are encrypted and secured to the highest standards ( as guided by regulations) and these are tested by our stringent internal security team and external security partners.