Leroy Merlin Self Checkout Results

The Impact at a glance

• 96% Reduction in customer checkout time
• 0.0% Increase in theft in the store

Leroy Merlin is a DIY retailer with 400 stores across 12 countries and a turnover of more than €15 billion.

In the spring of 2018, we went live with our mobile self-checkout solution in their Lyon-Bron store in southern France. Our technology allowed shoppers to scan items using their mobile phones, retrieve additional product information, and then pay for their chosen goods.

Despite the store being in an out-of-town location with relatively low footfall and with a relatively low rate of returning customers, we achieved some outstanding results – including a 96% reduction in customer checkout time and significantly improved customer engagement.

IT HAS BEEN A REAL SUCCESS TO TEST THE MISHIPAY SOLUTION

dash; Benoit Zahm, Leroy Merlin Store Manager

Proof of Impact, Not Just Promises

Browse our case studies to see the strategies and numbers behind our clients’ success.